Refund & Cancellation Policy
Jaya AI: Spoken English · Last updated 5 September 2026
We want you to learn, not to feel stuck with something that is not working for you. This page explains exactly how to cancel and when you get your money back.
Cancelling your subscription
- You can cancel at any time from Profile in the app, or by emailing us.
- Cancelling stops the next renewal. Your access continues until the end of the period you have already paid for.
- There is no cancellation fee, and no notice period.
Refunds
- Within 7 days of a payment: if Jaya is not right for you, email us within 7 days of the charge and we will refund it in full.
- After 7 days: the current period is not refunded, but you can cancel so you are not charged again.
- If we are at fault — a failed or duplicate charge, or the service being unusable because of a problem on our side — we refund in full regardless of the 7-day window.
How to request a refund
Email nextbigads@gmail.com from the number or email on your account, telling us the registered mobile number and the date of the charge. No form, no phone queue.
How long it takes
We approve or reply to every refund request within 3 business days. Approved refunds are sent back to the original payment method and normally appear within 5–7 business days, depending on your bank.
Purchases made through Google Play
If you subscribed inside the Android app through Google Play, that purchase is billed by Google and must be cancelled or refunded through your Google Play account, under Google's refund policy. Write to us if you need help with it.